This page explains how to delete your TheoryIQ account and what happens to your data. TheoryIQ is made by TheoryIQ Limited.
Delete your account in the app
- Open TheoryIQ and sign in.
- Go to Settings, then Your data.
- Tap Delete my account and confirm.
Delete your account without the app
If you no longer have the app, email info@theoryiq.co.uk from the email address linked to your account, with the subject "Delete my account". We deal with requests within one month and confirm by email when your account has been deleted.
What happens when you delete your account
- Straight away, your account is locked and you are signed out on every device. Nobody can sign in to it again.
- Within 90 days, we remove your email address and display name from our records.
- What we keep: purchase records, because tax and accounting law requires it; and your study activity and content protection records. Once your email address has been removed, these records are linked only to a random account ID.
| Information | How long |
|---|---|
| Purchase records | 6 years after the end of the tax year of the purchase, because tax and accounting law requires it. |
| Study activity and content protection records | Kept, but linked only to a random account ID once your email address is removed. |
| Server logs | 30 days |
| Database backups | Up to 7 days |
| Crash reports | Up to 90 days |
Deleting the app from your phone does not delete your account. Deleting your account does not cancel or refund a purchase: see Purchase and refunds.
Our Privacy Policy has the full detail, in sections 11 and 12.